Returns and Cancellations
Returns and Cancellations
Cancellations
To cancel your booking, please contact us using the form below or at Jaz@dressedbyjaz.com.
Dressed by Jaz does not offer refunds for cancelled orders, strictly a store credit only minus a small cancellation fee of $30. To be eligible for any store credit, cancellations must be made 30 days prior to the start date of your hire booking.
Credit notes due to cancellations are valid for 6 months and will expire if not used within that period. Once the credit note is used to make a new hire booking with Dressed by Jaz, the sale is final and not subject to any changes or cancellations for a credit note (this includes where the item is not the correct fit).
COVID-19
Orders cancelled due to COVID-19 are subject to the ordinary cancellation terms however the cancellation fee will be waived and no period of notice for the cancellation is required.
Postal Bookings - Incorrect Size or Fit
Doesn't fit quite right? Not a worry to return your garment simply:
1. Contact us using the form below or at Jaz@dressedbyjaz.com within 2 hours of receiving your item/s.
2. Place your item/s into the return satchel provided and take the parcel to your local post office or place in a YELLOW post box (same day as delivery to you).
3. Once your unworn item/s are delivered back to Dressed by Jaz HQ, we will issue you a single-use credit note minus a $50 cancellation fee + shipping fees (please allow 24 hours from delivery).
For more information, please click here to view our Ts and Cs.
Please fill out this form to contact us for cancellations or returns:
