Returns and Cancellations

Returns and Cancellations

Cancellations

To cancel your booking, please email us at Jaz@dressedbyjaz.com.

Dressed by Jaz does not offer refunds for cancelled orders, strictly a store credit only minus a small cancellation fee of $30. To be eligible for any store credit, cancellations must be made 30 days prior to the start date of your hire booking. 

Credit notes due to cancellations are valid for 6 months and will expire if not used within that period. Once the credit note is used to make a new hire booking with Dressed by Jaz, the sale is final and not subject to any changes or cancellations for a credit note (this includes where the item is not the correct fit). 

COVID-19

Orders cancelled due to COVID-19 are subject to the ordinary cancellation terms however the cancellation fee will be waived and no period of notice for the cancellation is required. 

 

Postal Bookings - Incorrect Size or Fit

Doesn't fit quite right? Not a worry to return your garment simply:

1. Contact us at Jaz@dressedbyjaz.com within 2 hours of receiving your item/s.

2. Place your item/s into the return satchel provided and take the parcel to your local post office or place in a YELLOW post box (same day as delivery to you).

3. Once your unworn item/s are delivered back to Dressed by Jaz HQ, we will issue you a single-use credit note minus a $50 cancellation fee + shipping fees (please allow 24 hours from delivery). 

 

For more information, please click here to view our Ts and Cs.

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