Hire Now, Pay Later Afterpay available on all bookings!


The Dressed by Jaz team is working hard to minimise the effects of COVID-19 on our clients 


If your event is cancelled or has the date revised due to COVID-19, please contact Dressed by Jaz ASAP to inform us. 
For no additional cost we will swap your booking to the revised date.
In the circumstance that your item is unavailable for the revised date, you will be issued a store credit to the full amount paid to use on another item or for another event. Store credit valid for 6 months from the issue date and at anytime the booking can be made up to 10 months in advanced. (added 10 April 2020) If the pandemic exceeds this time frame, Dressed by Jaz will increase the time of credit to ensure it is reasonable.
If you can no longer attend your event because you are unvaccinated, your cancellation will be processed as an ordinary cancellation made in due to COVID-19. 
Once your booking has been changed to a revised date the booking is non-refundable and non-transferable. Similarly, if you receive store credit, it is single use valid to you and the funds as well as any booking using those funds is non-refundable and non-transferable. 

Should you require more information please follow this link to the ACCC website: https://www.accc.gov.au/consumers/consumer-rights-guarantees/covid-19-coronavirus-information-for-consumers#event-cancellations 


Frequently Asked Questions: 

What should I do if my event date has been moved? 

Contact Jaz at Jaz@DressedbyJaz.com as soon as possible and we can rearrange the booking for you or issue you a credit voucher. 


What if the gown I have booked is already booked out for my revised event date? 

In the event your garment is already booked out for your revised date you can choose another item or book for another event using your credit: cocktail wear, clutches or formal wear. The choice is yours. 


What if my event is cancelled because of COVID-19?

In line with the recommendations from the ACCC, you will be issued a store credit to the full value of your order. Valid for 6 months. 


If you have any other queries during this time please do not hesitate to contact me  at: Jaz@DressedbyJaz.com


Most importantly, I hope you are all staying safe and healthy during this time. See you when we overcome this, I cannot wait to see you glammed up and gorgeous later in the year. 

Love, Jaz xx 

General Info


Yes! For all bookings we offer postage within Australia or free collection from our Gold Coast, Queensland store. You can select postage or pick up at the checkout. 

*We do not ship internationally

We operate by appointment only. We are usually open Tuesday-Saturday weekly. However, you can view all availability and book your try on appointment here: [CLICK HERE] to book a try on

Absolutely! You can book a try on for our Gold Coast store or book an in home try on. For more information about in home try on services [CLICK HERE] 

No. We offer complimentary cleaning with all hire bookings. Simply return your item as is after your event. 

We want you to enjoy yourself without any stress. We understand that accidents happen and offer $100 insurance complimentary with every booking. This will cover damage such as items which need additional dry cleaning and minor repairs. However, if an item is deemed irreparable, you will be charged the retail price of the item for us to replace it. 

If your booking was placed through All The Dresses, a dress hire marketplace we partner with, the terms agreed on their website when you checked out will apply. You should check your order confirmation email or visit their website for terms & conditions rather than reading the terms on this page.


For postal bookings: Your booking will be delivered by 6pm before or on the first day of your rental period. 

For pick up bookings: We will contact you when your item is available for collection & let you know our opening hours for that week so, you can come in anytime that suits you best.  Often, you can even collect your item 1-2 day before your hire start date. 

Yes, the cost of postage for your designer item ranges between $15-$29 dependant on the item you choose.

To make returning easy, we provide pre-paid return satchels included in this price! 


Returning your item is easy!

For postal bookings: you must ship back by 4pm on the last day of your hire period using the return post satchel provided. 

For Pick up bookings: you can return anytime on the last day of your rental period using our 24 hour returns chute. 

Our address is unit 7, 5 Activity Crescent, Molendinar, QLD. 

To use our any time returns chute: 

1. Scan the QR code and fill out the short returns form online. 

2. Pop your item into the chute. 

Issues with QR code? Click here to fill out our anytime returns form

For Postal bookings: Please ship back or return to our store by 4pm on the first business day after your hire period. 

For Pick up bookings: Your item is still due to be returned on the last day of your hire. 

It’s okay! Please post the item back on your same return date via EXPRESS post & send us tracking details ASAP. 

Our return postage address is: 

Dressed by Jaz

7/5 Activity crescent, Molendinar, QLD, 4214

If you need to contact us please do so here: [CLICK HERE]


It’s okay! All bookings come with 1 free exchange. To process the exchange, we can simply charge any price difference or revert any left-over monies to a credit for you. 

To view our cancellation Policy [CLICK HERE]

Doesn't fit quite right? Not a worry, to return your garment simply:

1. Contact us using the form below or at Jaz@dressedbyjaz.com within 2 hours of receiving your item/s.

2. Place your item/s into the return satchel provided and take the parcel to your local post office or place in a YELLOW post box (same day as delivery to you).

3. Once your unworn item/s are delivered back to Dressed by Jaz HQ, we will issue you a single-use credit note minus a $30 cancellation fee + shipping fees (please allow 24 hours from delivery). 

*The item must be unworn, in original condition with no additional signs of wear. 

For more information, please click here to view our Ts and Cs. This does not apply to clients who have tried on the item prior to hire. 

While minor signs of wear should be expected with hire items, anything beyond that is simply not our standard. At Dressed by Jaz, quality is our first priority. If you believe your outfit has arrived damaged or defective please contact us immediately with clear images of the garment.