FAQs

How it works:

HIRE IT – STYLE IT – RETURN IT

  1. Choose a delivery date and book your hire through our website.
  2. Style your outfit and be sure to tag #dressedbyjazxo
  3. Place your outfit in the return post satchel and take it to your local post office.

 

When will my outfit arrive?

All outfits will arrive before 6pm on or before your chosen delivery date.

 

I have some questions, is there a someone I can ask?

Of course! For any enquiries or queries please feel welcome to email us at dressedbyjaz@gmail.com and our customer service team will get back to you as soon as we can.

 

Does Dressed by Jaz have a physical shop?

Yes! We have a Gold Coast based store where we offer complimentary try on services via appointment. To book an appointment please email us at dressedbyjaz@gmail.com.

Come visit us and view our entire range in one place!

 

Do you post Australia wide?

Yes, we do!

 

Do you offer services internationally?

No, unfortunately we no longer offer international services. 

 

What if I don’t return my outfit and return it late?

We charge a fixed fee of $30 per day the outfit is late.  

 

What if I change my mind and don’t want to hire my outfit after making a booking?

Don't stress! If your order is cancelled 30 days prior to your hire date we will issue a refund in the form of a single use store credit minus the cancellation fee of $50. 

 

What if the outfit arrives and doesn’t fit me?

We try our best to outline the fit of all hire items and do not offer refunds for any items of incorrect size. If you wish to gain further knowledge on fit please view the designers website of that item or alternatively, you can email us.  

 

What if my outfit arrives damaged?

If you believe your outfit has arrived damaged or defective please contact us immediately (within 4 hours of receiving the outfit) with clear images of the garment.