Hire Designer Dresses Australia Wide + Hire Now, Pay Later Afterpay available on all bookings!

FAQs

Frequently Asked Questions:

HOW DOES IT WORK?

It's super easy, click here to find out more!

     

    WHEN WILL MY OUTFIT ARRIVE?

    Your Outfit will arrive before 6pm on or before your chosen delivery date.

     

    I'M LOCAL, WHEN CAN I PICK UP MY BOOKING?

    We will contact you the week of your booking to let you know pick up times and days, often you will be able to collect your item 1-2 days prior to you booking pick day. 

     

    HOW DO I RETURN I BOOKING AFTER MY HIRE HAS ENDED? 

    For postal bookings, place your item into a YELLOW post box or take into a post office by 4pm on the last day of your hire or first business day after your hire has ended. 

     

    For local pick up bookings, return your item to Dressed by Jaz anytime on the last day of hire using our 24hr returns chute. 

    To use our any time returns chute: 

    1. Scan the QR code and fill out the short returns form online. 

    2. Pop your item into the chute. 

     

    CAN I TRY ON BEFORE I HIRE?

    Yes we do! We offer try on services both in-store and in your own home. 

    IN STORE

    If you are local to the Gold Coast, we offer complimentary 1/2 hour try on services via appointment every Thursday-Sunday. To book a try on click here!

    Please note, due the popularity of specific items and the seasonal nature of special events we often do not have every item in store with us as they are booked for hires. During this time, items will therefore be unavailable to try on but don’t worry, we will contact you the week of your try on to check if there are any specific items you are looking to try and ensure they are in store for you or arrange another time.

     

    AT HOME

    We offer a in-home try on service which allows you to have any item with you for a period of 24 hours. This service is just $50 + postage ($29). If you decide to book the item after your postal try on you will receive the full try on cost of $50 off your booking so, all you really pay for to try on is postage!

     If you would like to go forward with organising this service or have any other questions, please  contact us at jaz@dressedbyjaz.com 

    * NOTE: this service is for formal wear only. 

     

    I HAVE SOME QUESTIONS, IS THERE SOMEONE I CAN ASK?

    Of course! For any enquiries or queries please feel welcome to email us at Jaz@Dressedbyjaz.com and our customer service team will get back to you as soon as we can.

     

    DOES DRESSED BY JAZ HAVE A PHYSICAL STORE?

    Yes! We have a Gold Coast based store where we offer complimentary try on services via appointment. Click here to book an appointment. 

    Come visit us and view our entire range in one place!

     

    DO YOU POST AUSTRALIA WIDE?

    Yes, we do!

     

    DO YOU OFFER SERVICES INTERNATIONALLY?

    No, unfortunately we do not offer international services. 

     

    WHAT IF I RETURN MY OUTFIT LATE?

    We charge a fixed fee of $30 per day the outfit is late.  

     

    WHAT IF I CHANGE MY MIND AND NEED TO CANCEL MY ORDER?

    You can view our cancellation policy here. 

     

    WHAT IF MY OUTFIT DOESN'T FIT PROPERLY?

    Not a worry! We try our best to outline the fit of all hire items but, understand that no one body is the same. 

    If you receive your item and it does not fit correctly, simply: 

    1. Contact us at Jaz@dressedbyjaz.com within 2 hours of receiving your item/s.

    2. Place your item/s into the return satchel provided and take the parcel tp your local post office or place in a YELLOW post box (same day as delivery to you).

    3. Once your unworn item/s are delivered back to Dressed by Jaz HQ, we will issue you a single-use credit note minus a $30 cancellation fee & shipping fees (please allow 24 hours from delivery). 

    If you wish to gain further knowledge on fit prior booking please view our size chart or alternatively, you can email us at Jaz@Dressedbyjaz.com, we are happy to help!

    * Returns due to incorrect size or fit valid for postal orders only. 

     

    WHAT IF MY OUTFIT ARRIVES DAMAGED?

    At Dressed by Jaz, quality is our first priority. If you believe your outfit has arrived damaged or defective please contact us immediately (within 4 hours of receiving the outfit) with clear images of the garment. Send email to Jaz@Dressedbyjaz.com

     

    HOW DOES DRESSED BY JAZ DOING SUPPORT SUSTAINABLE FASHION?

    Hiring your next event outfit supports sustainable fashion by reducing landfill where the 1 item can be worn multiple times prior to reaching landfill. Wechoose our stock consciously to build a range of some of the most renowned Australian and international designers who are working towards a better future for fashion by valuing sustainability and ethical production. 

     

    If your booking was placed through All The Dresses, a dress hire marketplace we partner with, the terms agreed on their website when you checked out will apply. You should check your order confirmation email or visit their website for terms & conditions rather than reading the terms on this page.

     

    Spin to win Spinner icon