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FAQs
Frequently Asked Questions
Read below to find out information from some of our most frequently asked questions.
FAQs
Yes! For all bookings we offer postage within Australia or free collection from our Gold Coast, Queensland store. You can select postage or pick up at the checkout.
*We do not ship internationally.
Simply: HIRE IT - STYLE IT - RETURN IT
Our store is open by appointment only. We are usually open Tuesday-Sunday weekly. However, you can view all availability and book your try on appointment here: [CLICK HERE] to book a try on
Absolutely! You can book a try on for our Gold Coast store or book an in home try on. For more information about in home try on services [CLICK HERE]
No. We offer complimentary cleaning with all hire bookings. Simply return your item as is after your event.
We want you to enjoy yourself without any stress. We understand that accidents happen and offer $100 insurance complimentary with every booking. This will cover damage such as items which need additional dry cleaning and minor repairs. However, if an item is deemed irreparable, you will be charged the retail price of the item for us to replace it.
If your booking was placed through All The Dresses, a dress hire marketplace we partner with, the terms agreed on their website when you checked out will apply. You should check your order confirmation email or visit their website for terms & conditions rather than reading the terms on this page.
DELIVERY & PICK UP
For postal bookings: Your booking will be delivered by 6pm before or on the first day of your rental period.
For pick up bookings: We will contact you when your item is available for collection & let you know our opening hours for that week so, you can come in anytime that suits you best. Often, you can even collect your item 1-2 day before your hire start date.
Yes, the cost of postage for your designer item ranges between $12-$29 dependant on the item you choose.
To make returning easy, we provide pre-paid return satchels included in this price!
RETURNS
Returning your item is easy!
For postal bookings: you must ship back by 4pm on the last day of your hire period using the return post satchel provided.
For Pick up bookings: you can return anytime on the last day of your rental period using our 24 hour returns chute.
Our address is unit 7/5 Activity Crescent, Molendinar, QLD.
To use our any time returns chute:
1. Scan the QR code and fill out the short returns form online.
2. Pop your item into the chute.
Issues with QR code? Click here to fill out our anytime returns fo
For Postal bookings: Please ship back or return to our store by 4pm on the first business day after your hire period.
For Pick up bookings: Your item is still due to be returned on the last day of your hire.
It’s okay! Please post the item back on your same return date via EXPRESS post & send us tracking details ASAP.
Our return postage address is:
TENN Designer Dress Hire
7/5 Activity crescent, Molendinar, QLD, 4214
If you need to contact us please do so here: [CLICK HERE]
CANCELLATIONS, INCORRECT FIT & MORE TROUBLESHOOTING:
It’s okay! All bookings come with 1 free exchange. To process the exchange, we can simply charge any price difference or revert any left-over monies to a credit for you.
To view our cancellation Policy [CLICK HERE]
Doesn't fit quite right? Not a worry, to return your garment simply:
1. Contact us using the form below within 6 hours of receiving your item/s.
2. Place your item/s into the return satchel provided and take the parcel to your local post office or place in a YELLOW post box (same day as delivery to you).
3. Once your unworn item/s are delivered back to TENN Designer Dress Hire HQ, we will issue you a single-use credit note minus a $30 cancellation fee + shipping fees (please allow 24 hours from delivery).
*The item must be unworn, in original condition with no additional signs of wear.
For more information, please click here to view our Ts and Cs. This does not apply to clients who have tried on the item prior to hire.
While minor signs of wear should be expected with hire items, anything beyond that is simply not our standard. At TENN Designer Dress Hire, quality is our first priority. If you believe your outfit has arrived damaged or defective please contact us immediately with clear images of the garment.
Still need help? Contact Our Friendly team
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Our Location:
Unit 7, 5 Activity Crescent, Molendinar, QLD, 4214.
*Open By Appointment only
Phone: 0412 820 261
Proud partner of All The Dresses