FAQs

So, How does it work?

To find out, click here!

     

    When will my outfit arrive?

    All outfits will arrive before 6pm on or before your chosen delivery date.

     

    I have some questions, is there a someone I can ask?

    Of course! For any enquiries or queries please feel welcome to email us at Jaz@Dressedbyjaz.com and our customer service team will get back to you as soon as we can.

     

    Does Dressed by Jaz have a physical shop?

    Yes! We have a Gold Coast based store where we offer complimentary try on services via appointment. To book an appointment please email us at Jaz@Dressedbyjaz.com.

    Come visit us and view our entire range in one place!

     

    Do you post Australia wide?

    Yes, we do!

     

    Do you offer services internationally?

    No, unfortunately we no longer offer international services. 

     

    What if I don’t return my outfit and return it late?

    We charge a fixed fee of $30 per day the outfit is late.  

     

    What if I change my mind and don’t want to hire my outfit after making a booking?

    Don't stress! If your order is cancelled 30 days prior to your hire date we will issue a refund in the form of a single use store credit minus the cancellation fee of $50. 

     

    What if the outfit arrives and doesn’t fit me?

    Not a worry! We try our best to outline the fit of all hire items but, understand that no one body is the same. 

    If you receive your item and it does not fit correctly, simply: 

    1. Contact us at Jaz@dressedbyjaz.com within 2 hours of receiving your item/s.

    2. Place your item/s into the return satchel provided and take the parcel tp your local post office or place in a YELLOW post box (same day as delivery to you).

    3. Once your unworn item/s are delivered back to Dressed by Jaz HQ, we will issue you a single-use credit note minus a $50 cancellation fee + shipping fees (please allow 24 hours from delivery). 

    If you wish to gain further knowledge on fit prior booking please view our size chart or alternatively, you can email us at Jaz@Dressedbyjaz.com, we are happy to help!

     

    What if my outfit arrives damaged?

    If you believe your outfit has arrived damaged or defective please contact us immediately (within 4 hours of receiving the outfit) with clear images of the garment. Send email to Jaz@Dressedbyjaz.com